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Pivacy Policy & Terms of Service

Messaging Privacy Policy

This Messaging Program Privacy Policy explains how Genesee-Orleans Regional Arts Council (GO ART!) collects and uses information about you about its text message marketing program (the “Messaging Service”). We use Attentive to provide you with a messaging service. For the Messaging Service, Twilio is our service provider and data processor of your information.

Collection of Information

We collect various information from and about you on our behalf, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

We may also collect information about you using cookies or similar technologies. Cookies are pieces of information stored by your browser on your device’s hard drive or memory. Cookies enable personalization of your experience on the Messaging Service (e.g., sending personalized text messages such as shopping cart reminders).

Suppose you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service. In that case, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you ask questions about the Messaging Service or customer service.

Use of Information

We use your information to deliver, analyze, maintain, and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

Sharing of Information

We will NOT share, transfer, or disclose your information.  Your information will be disclosed to Twilio only in the following circumstances:

  • Legal Requirement and Protection of Twilio and Others: We may disclose your information as we believe such disclosure is necessary or appropriate to comply with applicable law and legal processes, respond to requests from public and government authorities, enforce a contract with us, protect our rights, privacy, safety, or property, and allow us to pursue available remedies or limit the damages that we may sustain.


Protection of Information

We take various physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.

Retention of Information

We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls

Consent to receive automated marketing text messages is not a condition of any purchase. You can opt out of receiving further commercial text messages via the Messaging Service by responding to our text messages with the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms and Conditions.

Customer Care

If you need help with the Messaging Service, please email info@goart.org .

Main Privacy Policy

By signing up to receive our text messages, you also agree to our main Privacy Policy.


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